FAQs
🛒 Ordering & Products
Q: How do I place an order?
Just browse our collections, select your size and style, and click “Add to Cart.” Proceed to checkout, fill in your details, and you’re good to go.
Q: Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 12 hours. Contact us immediately at [email protected] with your order number.
Q: Do you restock sold-out items?
Yes! Some styles are seasonal, but others return often. Use the “Notify Me” button on the product page to get an alert when it’s back.
🚚 Shipping & Delivery
Q: Where do you ship?
We ship worldwide, including the UK, US, Canada, and most of Europe.
Q: How long does delivery take?
UK Orders: 7–10 working days
International: 7–15 working days (depending on your location)
Custom Products may take longer due to production time.
Q: What are the shipping costs?
International: Calculated at checkout
Q: How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to track on our Order Tracking page.
📏 Sizing & Fit
Q: How do I know my correct size?
Each product page includes a detailed size chart. For kilts, measure your waist 1 inch above your navel for best fit.
Q: Do you offer custom sizing?
Yes! Our kilts can be tailored to your measurements. Just select “Custom Size” and follow the instructions.
💳 Payment & Security
Q: What payment methods do you accept?
We accept Visa, MasterCard, Gpay, Stripe
Q: Is your site secure for payments?
Yes, our site is SSL-encrypted and fully secure. We never store your credit card details.
Q: Do you charge taxes or duties?
All orders include VAT. International customers may be charged customs duties based on your country’s regulations at when they receive , We don’t charge any Tax on Order.
🎁 Promotions & Discounts
Q: Do you offer discount codes?
Yes! We offer 10–20% off on your next purchase as a loyalty reward. Stay subscribed to our newsletter for exclusive deals and seasonal promotions.
Q: Can I use multiple discount codes?
Only one promo code can be used per order.
👤 Accounts & Support
Q: Do I need an account to order?
No, but having an account lets you track orders, save favorites, and check out faster next time.
Q: How can I contact support?
Email us at [email protected] or use the chat icon (Mon–Sat)
🌍 Sustainability & Materials
Q: Are your products ethically made?
Yes. We work with verified suppliers and use sustainable practices wherever possible.
Q: Where are your kilts made?
Our kilts are expertly handcrafted by skilled artisans using premium-quality fabrics to ensure exceptional fit, comfort, and durability.
🔧 Something Else?
Didn’t find what you’re looking for?
📧 Contact our support team — we’re always here to help.